Our website address is https://www.prolineautobody.com. Proline Auto Body is located at 1300 Rollins Rd, Burlingame, CA 94010.

Information We Collect

When you contact us through our website, whether by submitting the Contact Us form, requesting an estimate, or booking an appointment, we collect the information you provide, such as your name, email address, phone number, and any details about your vehicle or repair needs.

If you request an online estimate through our integration with Carwise, information you submit there is also subject to Carwise’s own privacy policy.

If you leave a comment on our blog, we collect the data shown in the comment form, along with your IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (called a hash) may be shared with the Gravatar service to check whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture will be visible to the public alongside your comment.

How We Use Your Information

We use the information you provide to respond to inquiries, schedule appointments, prepare estimates, communicate with you about your vehicle repair, and, where applicable, manage blog comments and site content.

Cookies

If you leave a comment on our blog, you may choose to save your name, email address, and website in a cookie for your convenience so you do not have to re-enter that information the next time you comment. This cookie lasts one year.

If you visit our login page, a temporary cookie is set to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

We may also use cookies more generally to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect how some features of the site function.

Embedded Content and Third-Party Services

Our website may include embedded content or links to third-party services, such as Google Reviews, Yelp, or Carwise. Blog posts may also include embedded content such as videos or images from other websites, which behaves the same as if you had visited that website directly. These third parties may collect data about your interaction with their content according to their own privacy policies.

Data Security

We take reasonable steps to protect the personal information you share with us. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

How Long We Retain Your Data

We retain information submitted through our contact and estimate forms for as long as necessary to respond to your inquiry and maintain related records.

If you leave a blog comment, the comment and its associated data are generally retained indefinitely, so we can recognize and approve follow-up comments automatically rather than holding them for moderation each time.

Your Rights

You may request to see, correct, or delete the personal information we hold about you, including any blog comments, by contacting us directly at 650-239-9998 or through our Contact Us page. This does not include information we are required to retain for administrative, legal, or security purposes.

Where Your Data Is Sent

Blog comments may be checked through an automated spam detection service.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact Us

If you have questions about this privacy policy, please contact us at 650-239-9998 or 1300 Rollins Rd, Burlingame, CA 94010.